The Therm-a-Rest case: E-mail problems

As I mentioned in my last post, I sent in photos of the ballooning mattress. The latter bounced however, and I had to send it again. Eventually I got in touch with people at Cascade Designs. They promised to replace my mattress based on the photos I sent, and that I could choose one of two equivalent models from today's product line. I chose a Prolite regular. I picked up my new Therm-a-Rest a few weeks later when I was in Kuala Lumpur. I works fine, and is lighter and more comfortable than the older one. I guess the lifetime warranty was for real this time.

http://cascadedesigns.com/therm-a-rest/mattresses/fast-and-light/prolite/product

Sorry for the late update on this issue.