Tallabomba Blog

Thoughts on bicycle travel, adventures in general, photography, nature, and more.

Saturday, April 03, 2010

The Therm-a-Rest case: E-mail problems

As I mentioned in my last post, I sent in photos of the ballooning mattress. The latter bounced however, and I had to send it again. Eventually I got in touch with people at Cascade Designs. They promised to replace my mattress based on the photos I sent, and that I could choose one of two equivalent models from today's product line. I chose a Prolite regular. I picked up my new Therm-a-Rest a few weeks later when I was in Kuala Lumpur. I works fine, and is lighter and more comfortable than the older one. I guess the lifetime warranty was for real this time.

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